Scott Mobile is a Kiwi-owned provider of Mobile and Fibre Broadband solutions for homes and businesses across New Zealand.
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Mon–Fri, 9:00–17:00
Last updated: 18 September 2025
This Privacy Policy explains how we collect, use, share, and protect your personal information under the Privacy Act 2020 of New Zealand. We’re a 100% Kiwi-owned telco and ISP, and privacy is central to how we earn your trust.
We collect only the information needed to get you connected and keep your services running smoothly, like your contact details, service usage (e.g., dates and duration), and technical diagnostics (e.g., IP address, device identifiers). We use this to set up services, support you, bill you, improve network performance, and meet our legal obligations.
We don’t sell your personal information. We may share it with trusted partners who help deliver your services (like local fibre companies), with credit/debt agencies (if applicable), and—only when required—authorised agencies under New Zealand law. You can access and correct your information, opt out of marketing, and contact our Data Protection Contact anytime.
Sources include you, our network, wholesale partners (e.g., LFCs), and credit reporters (where permitted).
Your data may be processed overseas (e.g., roaming, global hosting, or support). We apply comparable safeguards required by the Privacy Act 2020.
We use layered security: encryption, least-privilege access, monitoring, intrusion detection, and physical protections. No system is 100% risk-free, but we apply industry-standard controls.
We retain information only as needed for the purposes above and legal requirements (e.g., tax/audit). Then we securely delete or de-identify it.
You may request access to, or correction of, your personal information (subject to lawful exceptions). We’ll verify identity before actioning requests.
We may send you product updates and offers. Opt out any time via the email unsubscribe link or by contacting us. Service-critical notices will still be sent.
As a New Zealand telco/ISP, we may be required under the Telecommunications (Interception Capability and Security) Act 2013 and other laws to enable lawful interception or disclose information to authorised agencies. Such disclosures are strictly controlled by law.
We may update this policy from time to time. Changes take effect when posted with an updated date above.
If unresolved, you can complain to the Office of the Privacy Commissioner.
We’ve appointed a Data Protection Contact to oversee privacy:
We’re a 100% Kiwi-owned provider. We only collect what we need to deliver your service, bill you, keep the network secure, and improve our products. You can access or correct your info anytime. See our Privacy Policy and Terms for details. Read our Privacy Policy and Terms.