Switching to Scott Mobile

Bring your mobile, broadband or landline—keep your number, we’ll do the paperwork.

Mobile

Stay connected with reliable mobile plans tailored to you.

Broadband

Fast, reliable internet across Aotearoa.

Business

Smart connectivity to help Kiwi businesses grow.

VoIP Services

Crystal-clear calling with flexible cloud voice.

Simple & stress-free

Switch to Scott Mobile in 4 steps

  1. 1
    Tell us what you’re moving

    Mobile, broadband, landline—pick the services you want to transfer and the preferred transfer date.

  2. 2
    Share a few details

    Account holder name & contact, current provider, account number (pay-monthly) or SIM/eSIM details (prepay).

  3. 3
    Approve the move

    You’ll get a security text from 2542. Reply YES within 2 hours to confirm the port.

  4. 4
    We handle the transfer

    We work with your provider and keep you posted. You’ll receive a confirmation when the switch completes.

Get started 0800 SCOTT NZ
Keep your number • No downtime planned
What you’ll need
  • Current provider name
  • You are the authorised account holder
  • Account number (pay-monthly) or SIM/eSIM details (prepay)
  • ICCID for eSIM (see steps below)
  • Services you wish to transfer
  • Preferred transfer date (check any notice period)
You don’t need to cancel with your provider—we’ll handle the transfer. Final bills may be issued by your previous provider.
For eSIM users

Finding your ICCID number

ICCID is the SIM card number. It’s usually 19–20 digits and typically starts with 89.

Device type How to find ICCID Format notes
iPhone Settings → General → About → ICCID Usually 19–20 digits starting with 89
Android Settings → About phone → SIM status (or About device → Status) Usually 19–20 digits starting with 89
Other devices Device manual or settings under SIM Card Information Record the full number exactly as shown

Mobile number porting

Once we’ve submitted your port, you’ll receive a security text to confirm.

  • Text arrives from 2542. Reply YES within 2 hours to approve.
  • No reply or reply NO → port is cancelled automatically.
  • This keeps your number secure and prevents unauthorised transfers.
Keep your current service active until we confirm completion.

Important to know

  • Your services must be active with your current provider for the transfer to complete.
  • Do not request a disconnection—Scott Mobile manages the transfer.
  • Check for any early exit fees or remaining contract obligations with your provider.
  • Final bills may be issued by your previous provider after the switch.
  • For Fibre services, cancellations must be received before 1:00 pm the day prior to the scheduled transfer date.
  • Transfer requests cannot be cancelled on the day of transfer.
Questions? Contact us 0800 SCOTT NZ

What happens next

We verify your details and coordinate the transfer with your current provider. If everything checks out, services move on the agreed date and you’ll receive a confirmation message when complete.