Scott Mobile is a Kiwi-owned provider of Mobile and Fibre Broadband solutions for homes and businesses across New Zealand.
Scott Mobile is a Kiwi-owned provider of Mobile and Fibre Broadband solutions for homes and businesses across New Zealand.
Kia ora,
I want to personally thank you for your trust, patience and continued support during the challenges of the past several days.
Our team has been working continuously to safeguard customer services, resolve individual issues and restore normal operations. Through the commitment of our team and the cooperation of our customers, we have successfully safeguarded and retained approximately 99.9% of our customer base.
To anyone who experienced an interruption, delay or uncertainty during this period, I sincerely apologise for the inconvenience. We understand how important your mobile, broadband and business communication services are to you.
Our commitment has not changed. We will continue looking after our customers and providing the reliable, responsive service you expect from Scott Mobile.
Ngā mihi nui,
| Device type | How to find ICCID | Format notes |
|---|---|---|
| iPhone | Settings → General → About → ICCID | Usually 19–20 digits starting with 89 |
| Android | Settings → About phone → SIM status | Usually 19–20 digits starting with 89 |
| Other devices | Device manual or SIM Card Information | Record the full number exactly as shown |
We’re a 100% Kiwi-owned provider. We only collect what we need to deliver your service, bill you, keep the network secure, and improve our products. You can access or correct your info anytime. See our Privacy Policy and Terms for details. Read our Privacy Policy and Terms.
2-hour response time for urgent issues
Real-time updates in support portal
Specialized teams for each category